FREQUENTLY ASKED QUESTIONS

Purchasing

What forms of payment do you accept?

We accept Visa, MasterCard and Discover credit/debit cards via PayPal. You don’t need a PayPal account to order.

Once I purchase a theme how do I receive it?

Upon purchase of a theme you will be given access to the customization panel for that theme. There, you can configure your settings and generate the theme installation code snippets that you would then copy and paste into the corresponding fields in your Big Cartel account’s customize panel.

How secure is this site?

Theme Fiend uses PayPal for processing payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available.

If I’m not satisfied with the theme that I purchased, can I get a refund or exchange?

If you’re not satisfied with your theme purchase within 30 days, you can request a refund. However, before requesting a refund, please contact us in regards to any issues you’re having with the theme so we can help solve them for you.

Also, sometimes upon purchasing a theme, you may run into installation issues. We recommend first following our theme installation instructions. If you still run into issues with installation, or would like us to install the theme for you, you can purchase our theme installation service.

Getting Started

Which Big Cartel plan do I need to use your themes?

In order to install a Theme Fiend theme, you will need to be using Big Cartel’s platinum plan or higher. You can view Big Cartel pricing plans here..

Which Shopify plan do I need to use your themes?

In order to install a Theme Fiend theme, you will need to be using Big Cartel’s platinum plan or higher. You can view Big Cartel pricing plans here..

Is it possible to import one of your themes into my Big Cartel shop?

The only way to ‘import’ the theme is by copying each page’s code from the theme files and pasting them into the corresponding pages in your Big Cartel admin. The option to import a theme with the click of a button is currently not possible, but hopefully in the future Big Cartel will make that option possible.

Other Questions

What is Big Cartel?

Big Cartel is a simple e-commerce platform that provides you with your own independent store to sell your stuff online. It’s targeted to small, indie brand owners, but anybody can sell products using Big Cartel. You can check out the features of Big Cartel on their Tour page. For answers to questions concerning Big Cartel’s features, check out the Big Cartel Help Section.

What is Shopify?

Shopify is an advanced e-commerce platform that enables individuals and businesses to create online stores. You can check out the features of Shopify on their Features page. For answers to questions concerning Shopify’s features, check out the Shopify Support Board.

Are your themes compatible with all web browsers?

Our themes are compatible with all major browsers: Internet Explorer 10+, Mozilla Firefox 3.5+, Google Chrome, Safari, and Opera.

Do you provide extra customization services or support?

If you purchased a Big Cartel theme and would like us to further customize it, you can purchase our Big Cartel Theme Customization Service.

If you’d like us to develop a fully custom e-commerce shop, please contact us for a quote.

Still have questions?

If your question wasn’t answered here, and you still have questions regarding our themes, or you purchased a theme from us already, and you have a question about a theme issue, contact us here.

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