Can’t find the answer to your question in our Support Board? Contact us below and we’ll get back to you as soon as possible. Choose the topic that best suits your question.

Login Issues

If you’ve been trying to login, but the page just refreshes without log in, try logging in through this Login Page or our alternative Login Page.

If you’ve purchased before December 2015, and you’re trying to manage your previously uploaded images, please visit Theme Fiend Lab.

Theme Access Issues

If you’ve purchased before our December 2015 update, you may not have a Theme Fiend account. If you’d like us to resend your theme files or gain access to the configurator panel of the theme you purchased, contact us below. We’ll need your order number and order email to verify your purchase.

Configuration & Basic Customization

If you run into issues with the theme controls not working properly or bugs in the theme functionality, choose the ‘Theme Bugs / Errors / Glitches’ topic below.

Extra Customizations

If you’d like us to further customize your Big Cartel shop, check out our Big Cartel Customization Service.

If you’d like us to develop a fully custom e-commerce shop, contact us below (Subject: Custom E-Commerce Development)

Name (required)

Email (required)

Topic (required)


Order #

Theme / Add-On

Website (Shop URL)


Screenshot Attachment

Support Hours

Monday – Friday

10am – 5pm EST

Support Guidelines

For technical issues regarding a theme, please provide the following info so we can better assist you:

  • Shop login info (URL and password)
  • Theme Fiend account login info (email and password)
  • Subject that best describes the issue
  • Any attachments (screenshots, etc.) that apply to the issue
  • Once we receive your e-mail, we’ll respond to your message within 1-2 business days.