Can’t find the answer to your question in our Support Board? Contact us below and we’ll get back to you as soon as possible. Choose the topic that best suits your question.
If you’ve purchased before December 2015, and you’re trying to manage your previously uploaded images, please visit Theme Fiend Lab.
Theme Access Issues
If you’ve purchased before our December 2015 update, you may not have a Theme Fiend account. If you’d like us to resend your theme files or gain access to the configurator panel of the theme you purchased, contact us below. We’ll need your order number and order email to verify your purchase.
Configuration & Basic Customization
If you run into issues with the theme controls not working properly or bugs in the theme functionality, choose the ‘Theme Bugs / Errors / Glitches’ topic below.
If you’d like us to further customize your Big Cartel shop, check out our Big Cartel Customization Service.
If you’d like us to develop a fully custom e-commerce shop, contact us below (Subject: Custom E-Commerce Development)
Monday – Friday
10am – 5pm EST
For technical issues regarding a theme, please provide the following info so we can better assist you:
Once we receive your e-mail, we’ll respond to your message within 1-2 business days.