Contact Us

Can’t find the answer to your question in our Support Board? Contact us below and we’ll get back to you as soon as possible.

Login Issues (purchased before Dec. '17)

The configurator panel is no longer available (for themes purchased before December 2017). These themes are now downloaded and configured directly within your Big Cartel admin.

We currently no longer support accounts created before December 2017 and/or associated with discontinued themes.

If you need to redownload a theme you previously purchased, please contact us through the form below.

Theme Fiend Lab Access (purchased before Dec. '15)

If you’ve purchased before December 2015, and you’re trying to manage your previously uploaded images, please visit Theme Fiend Lab.

Name (required)

Email (required)

Website (Shop URL)


Order #

Theme / Add-On


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