FAQ

Purchasing

What forms of payment do you accept?
We accept Visa, MasterCard and Discover credit/debit cards via PayPal. You don’t need to have a PayPal account to order.

Once I purchase a theme how do I receive it?
You will be sent an e-mail that contains the files for the theme, which you will have to download, by clicking the download link. Once you download the product, make sure to unzip the compressed zip file (for themes only).

How secure is this site?
Theme Fiend uses PayPal for processing payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available.

If I’m not satisfied with the theme that I purchased, can I get a refund or exchange?
Sorry, but due to the nature of our products, we do not give refunds once you’ve placed an order. Also, we do not allow the ability to exchange, or swap, one purchased theme for another one. Make sure to view the live demos of the theme, as well as the details of the theme,  before making your purchase decision, to make sure that you purchased the theme that’s right for you. If you have any additional questions about a specific theme before purchasing, please contact us.

Also, sometimes upon purchasing a theme, you may run into installation issues. We recommend first following our theme installation instructions. If you still run into issues with installation, or would like us to install the theme for you, you can purchase our theme installation service.

Getting Started

Which Big Cartel plan do I need to use your themes?
In order to install a Theme Fiend theme, you will need to be using Big Cartel’s platinum plan or higher. You can view Big Cartel pricing plans here..

Which Shopify plan do I need to use your themes?
In order to install a Theme Fiend theme, you will need to be using Big Cartel’s platinum plan or higher. You can view Big Cartel pricing plans here..

How do I install the theme I downloaded to my site?
Once you have downloaded and unziped the files for the theme, you should see all of the theme files. If you’re using a PC, you should open these files in either Notepad, Wordpad, or Microsoft Word. If you’re using a Mac computer, you should open themes files in an internet browser, such as Firefox, Opera, or Safari.

Once you open the file in the text editor, copy and paste the code in the corresponding page of your Big Cartel account admin. For example, if you copied the the code from the ‘ProductS’ file, make sure to paste it into the ‘Products’ page in your Big Cartel account admin. Also, make sure to delete all code that’s currently in the page so that it’s blank, before pasting the code from the file of the theme that you downloaded. 

The default theme that you must have selected for your shop, before installing any files, is Big Cartel’s ‘Sexy’ theme.

Check out our theme installation article for detailed installation instructions.

Is it possible to import one of your themes into my Big Cartel shop?
The only way to ‘import’ the theme is by copying each page’s code from the theme files and pasting them into the corresponding pages in your Big Cartel admin. The option to import a theme with the click of a button is currently not possible, but hopefully in the future Big Cartel will make that option possible.

Other Questions

What is Big Cartel?
Big Cartel is a simple e-commerce platform that provides you with your own independent store to sell your stuff online. It’s targeted to small, indie brand owners, but anybody can sell products using Big Cartel. You can check out the features of Big Cartel on their Tour page. For answers to questions concerning Big Cartel’s features, check out the Big Cartel Help Section.

What is Shopify?
Shopify is an advanced e-commerce platform that enables individuals and businesses to create online stores. You can check out the features of Shopify on their Features page. For answers to questions concerning Shopify’s features, check out the Shopify Support Board.

Are your themes compatible with all web browsers?
Our themes are compatible with all major browsers:Internet Explorer 8, Mozilla Firefox 3.5+, Google Chrome, Safari, and Opera.

Do you provide extra customization services or support?
Sorry, but we don’t provide full extra customization support. For extra customizations, you can contact a Big Cartel designer or Shopify designer for a quote on making customizations to your shop. BrandxHype offers a service for Big Cartel theme customizations and Tweaky offers Shopify theme customization help.

Basic theme customizations can actually be handled with zero to limited HTML/CSS knowledge by following our Basic Customization article instructions. Certain edits (such as page content edits) may involve very minor HTML knowledge, which we include instructions for carrying out these edits. Our Advanced Customization article includes some customization tips as well. Although we can provide instructions for minor HTML/CSS tweaks and edits to your site, and demonstrate certain configurations/tweaks for you, we are not obligated to assist with customization requests.

Still have questions?
If your question wasn’t answered here, and you still have questions regarding our themes, or you purchased a theme from us already, and you have a question about a theme issue, check out our support board.

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